Returns
We want you to be happy with your specimen. If something isn’t right, contact us at gemstoneharvest@gmail.com within 14 days of delivery and we’ll help sort it out.
Eligible Returns
Because every rock and crystal we sell is a natural, one-of-a-kind specimen, minor differences in color, size, or shape compared to photos are expected and are not eligible for return on their own. Items are eligible for a return or refund if they arrive significantly not as described, or damaged in transit.
How to Start a Return
Email gemstoneharvest@gmail.com with your order number and a photo of the item (and packaging, if it arrived damaged). We’ll get back to you with next steps.
Refunds
Once a return is approved and we’ve received the item back (if applicable), we’ll issue a refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card issuer.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we’ll send a replacement or refund at no additional cost to you.
Non-Returnable Items
Custom or made-to-order requests are not eligible for return unless damaged or defective.
Contact Us
Questions about a return? Email gemstoneharvest@gmail.com or call 631-875-2605.